Employment: Service Advisor

The Service Advisor position is the customer advocate for all automotive service matters. It will be your job to listen to, and understand, the customer's needs and concerns and arrange for an accurate diagnosis while ensuring that the proposed service solution appropriately matches the customer's needs and concerns. In addition to continually striving to earn repeat business by delivering high quality repair work in accordance with the honest and accurate estimate, the Service Advisor will also participate in interacting with a team of repair technicians to meet all customer quality expectations.

Responsibilities include but are not limited to:

- Greet our customers with a sincerely helpful attitude
- Listen carefully to the customer's concerns and needs, then promptly arrange for vehicle service
- Scheduling appointments, while maintaining and organized and balanced schedule
- Perform a professional walk-around of the customer's vehicle
- Develop a repair estimate based upon the technician's diagnosis and upsell as necessary
- Monitor the service/repair action and keep the customer informed of the progress
- Handle payment transactions
- Perform "customer follow-up courtesy calls" to ensure that the service performed met the customer's satisfaction expectations
- Demonstrate behaviors consistent with the company's vision, mission, and values in all interactions with the customers, co-workers and suppliers
- Resolve customer complaints, if needed
- Maintain a clean organized work area.
- Continuously learn new technical information and techniques in order to stay abreast with rapidly changing technology
- Other duties as needed

Job Benefits include:

- A friendly, comfortable work environment
- Appreciation for your hard work and creative ideas
- The respect, dignity, trust and consideration that you deserve
- A work environment that encourages you to rise to your full potential

Qualifications

  • Position Requires a Minimum of:
  • - A great Attitude!
  • - Basic Math Skills
  • - Strong Work Ethic
  • - High school diploma or GED
  • - Personal transportation
  • - Valid driver's license and clean driving record
  • - Ability to follow written and verbal instructions
  • - Exceptional written and verbal communication skills
  • Our Ideal Candidate Will Also Possess:
  • - Previous sales experience
  • - The ability to close the sale
  • - Great customer service skills
  • - Service Advisor / Management experience is helpful
  • - The ability to work hard with limited supervision
  • - Experience with multiple vehicle types
  • - The ability to multi-task in a fast paced work environment
  • - Strong phone skills and computer proficiency skills
  • - The ability to pass pre-employment screens (background check & drug test)
  • What We Expect From Our Ideal Candidate:
  • - Be customer service oriented
  • - Be motivated to achieve set goals
  • - Have a trainable, positive attitude
  • - Expect more than just a paycheck
  • - Be committed to a fresh, new career
Accepting Applications

All Locations, TN


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